Return & Refund Policy
At Tianyue Glasses, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with a clear and fair return process.

This website is operated by TianYue E-Commerce Trade Co., Limited, a company registered in Hong Kong.

1. Return Eligibility

Items must be returned within 14 days of delivery and must be unused, unworn, and in original packaging.
This ensures that all returned products remain in resellable condition and meet our quality standards.

2. Condition of Returned Items

Products must include all original accessories, tags, and packaging materials.
Incomplete returns may result in partial refunds or rejection to maintain product integrity.

3. Non-Returnable Items

Customized prescription glasses, clearance items, and used products are not eligible for return.
These items are made specifically for individual customers or sold at final discount pricing.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery.
We will prioritize resolving such issues quickly to ensure customer satisfaction.

5. Refund Process

Refunds are processed within 5–10 business days after inspection of returned items.
Processing times may vary depending on your payment provider.

6. Exchange Policy

We offer exchanges for defective or damaged items of equal value.
This allows customers to receive a proper replacement without additional cost.

7. Return Shipping Costs

Customers are responsible for return shipping fees unless the item is defective or incorrect.
We recommend using a trackable shipping service for secure returns.